Help

Help

We're here to assist you with any questions or concerns you may have about shopping with ImportFromPoland.com. Below you'll find answers to common questions and ways to get in touch with us.

Frequently Asked Questions (FAQs)

1. How do I place an order?

To place an order, simply browse our products, add the desired items to your cart, and proceed to checkout. You'll receive a proforma invoice with payment instructions upon completing your order.

2. What payment methods do you accept?

We currently accept bank transfers. After placing your order, you'll receive a proforma invoice containing our bank account details for payment. We're working on introducing card payments soon. You can request a payment link or sign up for our newsletter to be notified when this option becomes available.

3. What are the delivery options and costs?

• Package Delivery (up to 25kg): €30 per package.
• Pallet Delivery: €300 per order.
• Free Delivery: On orders over €5000.

We despatch orders to Ireland every Thursday, with deliveries made the following week between Tuesday and Friday.

4. How long does it take to process my order?

It typically takes up to one week to prepare your order for shipping. Orders placed and paid by Thursday will be despatched the following week. We'll inform you promptly of any delays or extended lead times.

5. Can I track my order?

Yes, for courier parcels once your order has been shipped, we'll provide you with tracking information so you can monitor the delivery status. For pallet service, please contact us directly for updates.

6. How can I contact customer service?

You can reach our customer service team by emailing us at info@importfrompoland.com. We'll be happy to assist you with any inquiries or support you need.

7. What is your return policy?

Please refer to our Return Policy page for detailed information on how to return items and our terms and conditions.

8. How can I stay updated on new products and offers?

Sign up for our newsletter to receive updates on new products, special offers, and news. You can subscribe at the bottom of our homepage.

9. Do you offer custom orders or bulk purchases?

Yes, we accommodate custom orders and bulk purchases. Please contact us at info@importfrompoland.com with your requirements, and we'll provide a tailored solution.

10. Are all products shipped from Poland?

Yes, all our products are sourced from Poland and shipped directly to you.

Contact Us

If you have any other questions or need assistance, please don't hesitate to get in touch:

• Email: info@importfrompoland.com
• Phone: +48 791 350 527
• Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

We're committed to providing you with the best possible service and are here to help. Thank you for choosing ImportFromPoland.com!